Privacy policy

Last updated: 21 June 2026

Introduction

This Privacy Policy explains how Atlantic Catering Equipment (ABN 72 168 682 675), trading as Atlantic Equipment – Hospitality & Restaurant Appliances ("Atlantic Equipment", "we", "us" or "our"), collects, uses, stores, discloses and protects your personal information when you visit or use our website at atlanticequipment.com.au (the "Site"), purchase our products, or otherwise interact with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Site, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you visit our Site or use our services:

  • Personal details: name, email address, phone number, and billing and delivery addresses.
  • Order information: product preferences, purchase history, and payment confirmation (card and bank details are processed securely by our third-party payment providers and are not stored by us).
  • Account details: login credentials, saved items, and communication preferences.
  • Technical data: IP address, browser type, device information, pages visited, and cookie data.
  • Customer support records: any messages, emails, or call details when you contact us.

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders, including arranging delivery, returns and exchanges.
  • Creating and managing your account and providing customer support and responding to your enquiries.
  • Improving our Site, products, services and user experience.
  • Sending order updates, service notifications, and marketing communications (marketing only where you have consented or where otherwise permitted by law; you can opt out at any time).
  • Fraud prevention, security monitoring, and compliance with our legal obligations.

How We Store and Protect Your Data

We take the security of your information seriously and use industry-standard measures to safeguard it, including secure servers, encrypted connections, restricted access controls, and regular reviews. Our Site is hosted on Shopify, which provides secure, PCI-DSS-compliant infrastructure. While we take every reasonable step to protect your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain your account, comply with legal, accounting or tax obligations, and resolve disputes or enforce our agreements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Sharing Your Information

We only share your information where necessary to provide our services or to comply with legal requirements. We may share your data with:

  • Delivery and logistics partners to ship your orders.
  • Payment providers to process secure transactions.
  • Service providers who help operate our Site, store data, or support our systems (including Shopify).
  • Professional advisers, or law enforcement and government agencies, where required or authorised by law.

We do not sell, rent, or trade your personal information to third parties.

Overseas Disclosure

Some of our service providers (including Shopify and certain technology and analytics providers) may store or process your personal information on servers located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse Site performance, and support marketing. For information about the cookies used to power our store on Shopify, see shopify.com/legal/cookies. You can manage or disable cookies through your browser settings; however, disabling cookies may affect some features of the Site.

Your Rights

You have the following rights in relation to your personal information:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate, out-of-date or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Opt out of marketing communications at any time, including via the unsubscribe link in our emails.
  • Request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before actioning your request, and will respond within a reasonable timeframe as required by law.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and we will work with you to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their individual privacy policies before providing them with your information.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any update signifies your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our team:

Phone: (02) 8677 0751
Email: info@atlanticequipment.com.au
Address: 151/153 Parramatta Road, Granville, New South Wales 2142, Australia

Company: Atlantic Catering Equipment (trading as Atlantic Equipment – Hospitality & Restaurant Appliances)
ABN: 72 168 682 675